Legal

Privacy Policy

This Privacy Policy explains how OkupAI (the "Service") collects, uses, and shares information when you access or use our software channel manager for short‑term rental and hotel property managers. By using the Service, you agree to this policy.

Information We Collect

  • Account Information: name, email address, company, role, authentication details.
  • Property and Listing Data: property names, addresses, amenities, photos, rates, availability, restrictions, and policies you configure.
  • Reservation and Guest Data: booking details, dates, prices, channel identifiers, guest name and contact details as provided by connected channels.
  • Payment and Billing Data: subscription plan, invoices, payment status, limited payment method details (processed by our payment provider).
  • Usage and Device Data: IP address, device/browser type, pages viewed, actions in app, diagnostics, and cookies or similar technologies.
  • Support Communications: messages, attachments, and metadata when you contact support.

How We Use Information

  • Provide, operate, and maintain the Service, including syncing listings, rates, restrictions, and reservations across connected channels.
  • Improve and develop features, perform analytics, debug issues, and enhance security and reliability.
  • Communicate with you about updates, service announcements, billing, and support; respond to inquiries.
  • Enforce our Terms of Service, prevent abuse and fraud, and comply with legal obligations.

Legal Bases (EEA/UK users)

Where required by law, we process personal data under these legal bases: performance of a contract (to provide the Service), legitimate interests (to secure and improve the Service, communicate with you, and prevent fraud), legal obligations, and your consent (for certain analytics or marketing where applicable).

Sharing and Disclosures

  • Channel and PMS Integrations: at your direction, we share relevant data with connected platforms (e.g., Airbnb, Booking.com, Expedia, PMS providers) to sync listings and reservations.
  • Service Providers: we use trusted vendors for hosting, storage, analytics, communications, and payment processing, under obligations of confidentiality and security.
  • Legal and Safety: we may disclose information to comply with laws, protect rights, safety, and prevent fraud or abuse.
  • Business Transfers: if we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

International Transfers

We may process and store information in countries outside your own. Where required, we implement appropriate safeguards for cross‑border transfers (such as standard contractual clauses) and ensure vendors provide adequate protections.

Security

We use reasonable technical and organizational measures to protect information. No method of transmission or storage is completely secure; you are responsible for maintaining the confidentiality of your credentials.

Data Retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type and legal requirements.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or port your personal data, object to or restrict certain processing, and withdraw consent where processing is based on consent. To exercise these rights, contact us at support@okupai.ai. You may also have the right to lodge a complaint with your local data protection authority. Controller: OKUPAI FZCO, Dubai Digital Park, Dubai Silicon Oasis, Building A1, Dubai.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the Service, remember preferences, and analyze usage. You can control cookies through your browser settings. Some features may not function properly without cookies.

Children’s Privacy

The Service is not directed to children and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide notice (for example, by email or in‑app). The updated policy will be effective on the stated date. Your continued use of the Service constitutes acceptance of the updated policy.