Legal

Terms of Service

These Terms of Service ("Terms") govern your access to and use of OkupAI, a software channel manager for short‑term rental and hotel property managers. By creating an account, accessing, or using OkupAI, you agree to be bound by these Terms.

1. Agreement to Terms; Merchant of Record and Contract Formation

You must be able to form a binding contract and agree to these Terms to use OkupAI. If you are using OkupAI on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” refers to the entity. Purchases completed through the OkupAI checkout are processed by Paddle (Paddle.com Market Ltd. or Paddle.com Inc.) acting as Merchant of Record. You purchase access from Paddle, and the OkupAI product is licensed to you by OKUPAI FZCO. Your offer to purchase is made when you complete the checkout; acceptance and contract formation occur when Paddle sends an order confirmation. For more information, see Paddle’s buyer terms at paddle.com/legal/checkout-buyer-terms.

Merchant of Record notice: Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. See paddle.com for details.

2. Accounts and Eligibility

  • You must provide accurate registration information and maintain the security of your credentials.
  • You are responsible for all activity under your account.
  • You will promptly notify OkupAI of any unauthorized access or security incident.

3. Payment, Taxes, and Refunds

  • Charges are processed by Paddle, the Merchant of Record, to your chosen payment method. Invoices and receipts are provided electronically. Prices may change from time to time.
  • Taxes are calculated and, where applicable, collected by Paddle according to the jurisdiction of the transaction. You are responsible for all applicable taxes, duties, and government charges, excluding OkupAI’s income taxes.
  • By completing checkout you agree to our Terms & Conditions and Refund Policy and acknowledge that Paddle.com is the Merchant of Record for your purchase.
  • Statement descriptor: charges for purchases may appear on your card/bank statement as “OKUPAI” (via Paddle) so you can recognize the transaction.
  • Pre‑orders: if you pre‑order digital content, you may request a refund for any reason until the content is delivered. After delivery, the standard refund policy applies.
  • Immediate performance: where digital content is made available immediately, by downloading or otherwise beginning delivery, you consent to immediate performance and acknowledge that you lose any statutory right of withdrawal once delivery has begun.
  • Technical issues: if technical problems prevent or unreasonably delay delivery, your exclusive remedy is replacement of the content or a refund of the price paid, as determined by Paddle.
  • Error correction: you can review and correct input errors (e.g., contact details, tax information) during the checkout process before submitting payment. If you notice an error after completing checkout, contact support at office@okup.ai or call +971 52 893 0785 as soon as possible and we will assist where feasible.
  • Fulfillment/activation: after successful payment, Paddle will send an order receipt and we will promptly provide access to your subscription and/or deliver any keys/instructions on a confirmation page and/or by email.
  • Sales tax/VAT refunds: if you are registered for sales tax in the country of purchase, you may be eligible for a refund of the sales tax amount where permitted by law. You must contact Paddle within 60 days of purchase and provide a valid tax code to process such a refund. Requests after 60 days will not be processed.
  • Subscriptions and cancellations: subscriptions renew automatically until cancelled. Unless otherwise stated, fees are billed in advance and are non‑refundable; cancellation takes effect at the end of the current billing period and no refunds are provided for unused periods. Where applicable, price increases will be notified in advance.
  • Trials: certain plans may include a free trial. To avoid being charged, you must cancel before the trial ends. If your payment method cannot be charged on renewal, Paddle may cancel your subscription.
  • Accuracy of information: you must ensure your billing and contact information is accurate and up to date. Paddle is not responsible for non‑receipt due to incorrect details supplied by you.

4. Use of the Services

  • You may use OkupAI solely for lawful business purposes related to managing property listings, rates, availability, and reservations.
  • You will not misuse the Services, attempt to gain unauthorized access, interfere with other users, or reverse engineer any part of the platform except as permitted by law.
  • You are responsible for the accuracy of content you submit, including property details, rates, restrictions, and policies.
  • You must ensure that your use complies with all applicable laws and the terms of any third‑party channels you connect.

5. Channel Connections and Third‑Party Services

OkupAI enables connections to distribution channels and property management systems (for example, Airbnb, Booking.com, Expedia, or PMS providers). These are third‑party services governed by their own terms and policies.

  • You are responsible for maintaining active, compliant accounts with connected channels.
  • OkupAI does not control and is not responsible for third‑party services. We do not guarantee acceptance of listings, ranking, visibility, payouts, or channel policies.
  • Data exchanged with third parties may be subject to delays or failures outside of OkupAI’s control. You should verify critical updates (rates, restrictions, availability) directly on the channels.

6. Data, Privacy, and Security

  • OkupAI processes Customer Data to provide and improve the Services in accordance with our Privacy Policy and any applicable data processing agreement.
  • You represent that you have obtained all necessary rights and consents to submit Customer Data and to permit its processing by OkupAI and connected channels.
  • We implement reasonable technical and organizational measures to protect Customer Data; however, no system is completely secure.
  • PCI/Payment data: Paddle acts as the payment processor and Merchant of Record. OkupAI does not store, process, or transmit cardholder data and is scoped to PCI DSS SAQ A; all card data is handled by Paddle.

7. Availability, Maintenance, and Support

We aim to provide reliable service and helpful support. The Services may be temporarily unavailable during scheduled maintenance or due to factors outside our control. Support channels and response times may vary by plan.

Priority Support (Pro+ Plan)

For Pro+ plan subscribers, OkupAI provides priority support with a guaranteed initial response time of two (2) hours for support requests submitted through our designated priority channels. The guarantee applies 24/7 and covers acknowledgment and first‑response triage; resolution times may vary depending on issue complexity.

8. Intellectual Property

  • OkupAI and its licensors retain all rights, title, and interest in the Services, software, and related materials.
  • You grant OkupAI a limited license to host, process, transmit, and display Customer Content solely to provide the Services.
  • You may provide feedback; OkupAI may use feedback without restriction and without any obligation to you.

9. Confidentiality

Each party may access confidential information of the other party. The receiving party will protect such information with at least the same degree of care it uses to protect its own confidential information and will use it only to perform under these Terms.

10. Term, Suspension, and Termination

  • These Terms remain in effect while you use the Services. Either party may terminate for convenience at any time; termination is effective at the end of your current billing period.
  • We may suspend or terminate access immediately for breach, security risk, non‑payment, or unlawful use.
  • Upon termination, your access ends. We will retain Customer Data as required by law and our policies. You may request an export of your data prior to termination where technically feasible.

11. Disclaimers

The Services are provided “as is” and “as available.” OkupAI disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non‑infringement. OkupAI does not guarantee occupancy, revenue, rankings, or outcomes on any channel.

12. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, nor for any loss of profits, revenue, data, or business, even if advised of the possibility. OkupAI’s aggregate liability for claims arising out of or relating to the Services will not exceed the amounts paid by you to OkupAI for the Services in the twelve (12) months preceding the event giving rise to liability.

13. Indemnification

You will defend, indemnify, and hold harmless OkupAI and its affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your Customer Content, your use of the Services in violation of these Terms, or your violation of applicable laws or third‑party rights.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws applicable at OkupAI’s principal place of business, without regard to conflict of law principles. Any dispute will be brought exclusively in the courts located there, and each party consents to personal jurisdiction. If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident; nothing in these Terms (including this section) affects those rights. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

15. Changes to the Services or Terms

We may modify the Services and these Terms from time to time. If changes are material, we will provide notice (for example, by email or in‑app). Changes become effective on the stated effective date. Your continued use after the effective date constitutes acceptance of the changes.

16. Contact

Questions about these Terms may be sent to OKUPAI FZCO, Dubai Digital Park, Dubai Silicon Oasis, Building A1, Dubai, or via the contact details provided on our website.

17. Buyer Support

For order-related inquiries, refunds, or invoice questions, please contact Paddle Buyer Support at paddle.net.

For product usage and technical support, contact OkupAI at office@okup.ai or call +971 52 893 0785.

18. Fair Sales and Prohibited Use

We are committed to fair, transparent sales practices. We do not engage in deceptive sales tactics. We may refuse, suspend, or terminate access for unlawful, deceptive, or abusive activity, or for use in connection with prohibited or unsupported products under our policies or those of connected platforms and payment providers.

19. Monthly Billing and Proration

Billing occurs at the end of each calendar month. If you start a subscription in the middle of a month, the invoice amount for that first month will be prorated based on the number of days of active service in that month. If you cancel a subscription partway through a month, your access remains active until the end of that calendar month and the month’s charge is not prorated or refunded.