Guest communication

Guest Messaging & Automations

Bring supported guest conversations into one inbox, automate timely multilingual messages, and keep every AI-assisted reply editable before it is sent.

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  • Unified inbox
  • Templates and rules
  • Editable AI drafts
OkupAI messaging workspace with conversation list, message history, reply composer, and booking context
Unified inbox Illustration of a guest messaging inbox across multiple channels Editable AI drafts

What it solves

Keep every conversation and scheduled message connected to the stay.

Guest questions and routine instructions become hard to track when they are split across OTA inboxes, WhatsApp, SMS, and email. OkupAI combines supported conversations with booking context and separates reusable message content from its delivery rules.

How it works

Connect, automate, and review

Connect the supported channels, build reusable multilingual content, and let booking events determine when each configured message should be considered for delivery.

  1. 01

    Connect communication channels

    Bring supported Airbnb, Booking.com, WhatsApp, SMS, and email conversations into the inbox with the related booking context.

  2. 02

    Build templates and rules

    Create reusable content with languages, images, and variables, then configure timing, booking events, channels, properties, and conditions.

  3. 03

    Review replies and delivery

    Work the unread queue, inspect scheduled or skipped messages, and review or edit AI-assisted drafts before choosing to send them.

Built into the workflow

Communication tools with booking context

Three-pane inbox

Search and filter conversations, read the full history, and view stay dates, guests, check-in status, and eligible paid add-ons alongside the reply.

Reusable multilingual automation

Use one template in multiple rules for confirmations, check-in reminders, arrival information, checkout instructions, and review requests.

Human-reviewed assistance

Translate incoming messages on demand and generate a suggested reply that a team member can inspect, change, or discard.

Inside OkupAI

See the conversation, booking, and automation status together

The workspace keeps the unread queue, message history, booking context, reply composer, delivery state, and relevant automations visible without turning the AI draft into an autonomous sender.

OkupAI inbox showing conversation history, booking context, guest details, and reply controls

Explore related features

View all features
Online Check-in & Guest Map
Integrations & Smart Access
Operations & Quality

Your next connected workflow

Give every guest message a clear place and time.

Start with the channels and four routine messages your team uses most, then add rules and reply assistance deliberately.

Try for free Read the documentation