Pre-arrival experience

Online Check-in & Guest Map

Collect guest, ID, arrival, and invoice details before arrival, then give each stay a branded hub for instructions, recommendations, and configured add-ons.

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  • Guest and ID data
  • Eligible Feratel handoff
  • Guest map and services
Guest and ID data Illustration of a guest using a digital map during a stay Guest map and services

What it solves

Collect the right details once and keep the stay information together.

Guest details, registration data, arrival questions, and property instructions are often exchanged across forms and messages. OkupAI connects the pre-arrival form with the booking and a guest-facing stay hub.

How it works

Configure, collect, and guide

Choose what each property needs, collect the information before arrival, and publish the useful details guests need during the stay.

  1. 01

    Configure the property flow

    Select required guest, ID, arrival, invoice, and property-specific fields, then preview the form for desktop or mobile.

  2. 02

    Collect and review

    Send the secure check-in link, track completion, and review submitted information with the associated booking.

  3. 03

    Guide the stay

    Present configured instructions, Wi-Fi, parking, taxi, restaurants, activities, media, and eligible additional services in the guest map.

Built into the workflow

A connected pre-arrival and in-stay experience

Structured guest data

Keep guest, identity, arrival, departure, request, and invoice information attached to the relevant reservation.

Configurable registration handoff

For eligible properties and regions, pass supported registration data into the configured Feratel workflow.

Guest-facing stay hub

Give guests one branded place for trip details, property guidance, recommendations, and configured paid or informational services.

Inside OkupAI

Turn completed check-in into a practical stay hub

After the form is completed, guests can return to a branded portal with trip details, instructions, services, recommendations, and a direct-booking prompt.

OkupAI guest portal showing optional early check-in, late check-out, airport taxi, restaurant, and activity services

Explore related features

View all features
Direct Bookings, Payments & Invoicing
Integrations & Smart Access
Guest Messaging & Automations

Your next connected workflow

Prepare each guest before arrival.

Start with the online check-in fields your operation needs, then shape the guest map for each property.

Try for free Read the documentation